Change-of-mind returns may be accepted within 14 days of delivery if the piece is unworn, undamaged and returned in its original condition. Get in touch via skye@oktoberskye.com to arrange a return. Please do not send your piece unless you've received a confirmation email from OKT.

Change-of-mind returns may be considered. Because your piece has been produced for your order, refunds on made-to-order pieces may be less any production costs already incurred.

Custom and bespoke pieces are made specifically for you. Once the deposit has been paid and design work, sourcing, material purchasing or production has begun, the deposit is non-refundable for a change of mind. If a project is cancelled after work has begun, any refund beyond the retained deposit is assessed against the stage of the project and costs already incurred.

If the correct size is in stock, an exchange can be arranged. Otherwise, complimentary resizing is available where the design can reasonably be resized. You cover the postage associated with resizing.

If you think your piece has a genuine fault, contact skye@oktoberskye.com so it can be assessed and resolved appropriately. Faults are handled separately from change-of-mind returns. The time limits, condition requirements and deductions above apply only to change-of-mind returns. This policy does not affect your rights under Australian Consumer Law.